Privacy Policy

Last updated on October 30, 2023

‍Your privacy is important to us.
It is Kuppa's policy to respect your privacy regarding any information we may collect from you across our website, http://www.kuppa.co.uk and other sites we own and operate.

If you have any questions about your privacy please email us at hello@kuppa.co.uk.

We only ask for personal information when we truly need it to provide a service to you.
We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Aggregated data will be passed to City of Wolverhampton Council for the purposes of energy efficiency and energy use evaluation and research. Your email address will not be shared.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

We adhere to the principles relating to the processing of personal data, as set out in the GDPR.
These require personal data to be:
Processed lawfully, fairly and in a transparent manner;
Collected only for specified, explicit and legitimate purposes (“purpose limitation”);
Adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed (“data minimisation”);
Accurate, and where necessary, kept up to date (“accuracy”);
Not kept in a form which permits identification of data subjects for longer than is necessary (“storage limitation”);
Processed in a way which ensures its security, using appropriate technical and organisational measures to protect against unauthorised or unlawful processing, and against accidental loss, destruction or damage (“integrity and confidentiality”);

This policy is effective as of 2 November, 2022. The policy was updated 30 October, 2023